Table Of Contents

Refund policy

1. Introduction


At SCAB Pharmacy Limited, we value our customers and strive to provide high-quality pharmaceutical products and services. This Refund Policy outlines our practices regarding refunds and exchanges, ensuring clarity and transparency for our customers.

2. Scope of the Refund Policy


This policy applies to all purchases made through SCAB Pharmacy Limited, including prescription-only medicines, over-the-counter (OTC) medicines, vitamins and supplements, natural products, sexual wellness items, skin care products, baby care items, women's care products, personal care products, and home care products.

3. Non-Refundable Items


Due to the nature of our products, we do not offer refunds or exchanges once an order has been shipped. By completing a purchase on our website, you acknowledge this policy. We strongly encourage you to review product descriptions carefully before making a purchase to ensure it meets your needs.

4. Damaged or Incorrect Items


If your order arrives damaged or if you receive an incorrect item, please contact us immediately. You may reach out via email at info@scabpharmacy.com or call us at +233 20 399 3777. Please provide your order number and attach a photo showing the condition of the item. We will assess each case individually and aim to find a satisfactory resolution.

5. Prescription Orders


For prescription medications, it is your responsibility to confirm that you have the correct prescription prior to uploading it on our website. We recommend consulting with your doctor or pharmacist to verify that the prescribed medication is appropriate for you.

6. Contact Information


For any questions, concerns, or complaints regarding this refund policy, please contact us using the information below:
Email: info@scabpharmacy.com

Address:
SCAB Pharmacy Limited
Kumasi-Sunyani Highway
Abesim, Ghana.

Phone: +233 20 399 3777

7. Policy Amendments


SCAB Pharmacy Limited reserves the right to amend this refund policy at any time. Any changes will be reflected on our website, and we encourage customers to review the policy periodically. Thank you for choosing SCAB Pharmacy Limited!